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post #1 of 1 (permalink) Old 02-14-2011, 09:37 AM Thread Starter
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DT Membership Issues

Hi,

I have received a number of PMs lately from users who are having issues with their paid memberships not reflecting their renewal.

The first thing you have to do is check your PAYPAL account to see where your subscription payments are going to.

If you have your subscription going to an email address that does NOT end with @verticalscope.com, please CANCEL the subscription and start the process of becoming a paid member again. Sorry for the inconvenience. We've tried to resolve this issue with PAYPAL for months and months now and it's gone nowhere. This is the only way to rectify the membership payments to ensure they are going to the right account and therefore, reflecting in your status on DT as a BRONZE, SILVER or GOLD supporter.

Here's what I suggest for the following scenarios. Again, this only applies to users who have their subscriptions going to an email address other than one that is ending in @verticalscope.com:

1. Your account has recently been deducted/charged for renewal.

In this case, CANCEL the subscription BUT DO NOT begin a new subscription until this one runs its course.

So for example, let's say you just got charged a renewal fee of "x dollars" on Jan. 14, 2011 but you do not see your DT account reflecting this payment.

- Cancel the subscription via your paypal.
- Send Doberadmin (Yung) a PM with a copy of the paypal transaction that took place.
- Doberadmin (Yung) will make the correction to your status on DT once we verify with PAYPAL.

In this particular example, once the renewal runs its course (let's say it's for one year), then your status will revert back to a non-paid member. When that happens, that's when you should go through the subscription process again so that your paypal account will reflect payment to the CORRECT email account (again, one ending with @verticalscope.com). From there on, the renewal should be automated and without having to do this again.

2. Your paid membership is coming up for renewal.

In this case, CANCEL the subscription right away BUT DO NOT begin a new subscription until this one runs its course.

If you fall under this category and cancel the subscription before it renews, you do NOT have to notify Doberadmin (Yung) or send Doberadmin (Yung) any proof of payment.

In this particular example, once your current subscription runs its course and you have canceled it before it is set to renew, then your status will revert back to a non-paid member. When that happens, that's when you should go through the subscription process again so that your paypal account will reflect payment to the CORRECT email account (again, one ending with @verticalscope.com). From there on, the renewal should be automated and without having to do this again.

Again, we apologize for all the hassle. Let Doberadmin (Yung) know if you have any questions and if something is working for you the way it should. We will make sure to fix it.

~ Smile lovingly supplied by the founder of the N.O.M.

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