DT Subscription Renewal Problems - Doberman Forum : Doberman Breed Dog Forums
Dobermantalk.com Tech Help Desk If you have any site issues, bugs or concerns you would like to report, please post here.

 1Likes
  • 1 Post By 4x4bike ped
 
LinkBack Thread Tools Display Modes
post #1 of 12 (permalink) Old 01-08-2018, 12:43 PM Thread Starter
Dobes Dobles +1
 
spocksdad's Avatar
 
Join Date: Jul 2010
Posts: 2,460
Location: San Antonio, Texas
Dogs Name: Sunking's Spock- Dobe/ Eva -HADR Rescue Dobe/ Lanah- Mini Mutt/ RIP-Lillah- ChiTerrierX
Titles: Spock CGC, PP Therapy Dog, Eva PP Therapy Dog
Dogs Age: 9/9/5
Gallery Pics: 0
Visit spocksdad's Gallery
Thanks: 11,802
Thanked 9,978 Times in 2,248 Posts
                     
Click here to find out how spocksdad became a supporter
DT Subscription Renewal Problems

Just polling DT members to see if anyone, other than myself, is having issues with renewing or establishing DT Subscription payments via Paypal?

I have had difficulty since 26 Dec trying to renew previous sub. with no resolution.

I submitted trouble claim to VerticalScope and they concluded problem was Paypal.
I submitted trouble claim to Paypal and tech this morning (on live phone) said it's a Vertical Scope Paypal connection issue, as payment was cleared back to VerticalScope.
Resubmitted to Vertical Scope support this morning with latest findings.

In the meantime, no PM's, etc. as my subscription has now expired.


Ten Doberman Rules
Poke Everything.
It's New? Bark At It.
Moves? Chase It.
Doesn't Move? Smell It.
Liquid? Spill and Dribble It.
Treat or Food? Wolf It Down.
Not Food? Chew It Slowly, Be Quiet & Hide From Human.
A Toy? Shred & Destroy It.
Stuffed? De-Stuff It.
Bites You Back? Wrestle It!
spocksdad is offline  
Advertisement
 
post #2 of 12 (permalink) Old 01-08-2018, 12:47 PM
Got mutt?
 
Rosemary's Avatar
 
Join Date: Jan 2012
Posts: 13,072
Location: Southeast Texas
Dogs Name: Leo (GSD); Lily (APBT)
Titles: They do, and are working on more
Dogs Age: Leo 7; Lily 5; Ilka 2009-2017; Lucky 2000-2014
Gallery Pics: 0
Visit Rosemary's Gallery
Thanks: 38,930
Thanked 30,996 Times in 10,315 Posts
                     
I've never done anything but the free membership.


~~~The Current Hellhounds~~~
Lily Dale- A Melody Unchained ETD PKD-T PKD-N ADP-L5/CH ADP-L1(Pr)/L2(Pr) GPS-NST OD-WD2
CA Speed Queen Leontine Von Washateria ETD D-CRO-Preliminary PKD-T PKD-N S-ADP-L5/CH S-ADP-L1(Pr)/L2(Pr) GPS-NST OD-WD2
~~~Requiescat In Pace~~~
Ilka Of Pear Orchard Cemetery BN RE CA CGC TKP ETD CRO-1 D-CRO-Preliminary NCO-1 PKD-T PKD-N S-ADP-L4 ~2009-2017~
Lucky Rat Dog CGC ~2000-2014~
“Dance as if no one who is qualified to commit you is watching!” Julie Flanery
Rosemary is offline  
The Following 2 Users Say Thank You to Rosemary For This Useful Post:
Beaumont67 (01-08-2018), spocksdad (01-08-2018)
post #3 of 12 (permalink) Old 01-08-2018, 01:50 PM
Alpha
 
ECIN's Avatar
 
Join Date: Jul 2017
Posts: 5,350
Location: Indiana
Dogs Name: Kadin aka Mr. Business & Ali
Titles: Blue Ribbon's Every Day
Dogs Age: 2 & 9
Gallery Pics: 339
Visit ECIN's Gallery
Thanks: 13,621
Thanked 16,968 Times in 5,012 Posts
Images: 339
                     
Click here to find out how ECIN became a supporter
Quote:
Originally Posted by spocksdad View Post
Just polling DT members to see if anyone, other than myself, is having issues with renewing or establishing DT Subscription payments via Paypal?

I have had difficulty since 26 Dec trying to renew previous sub. with no resolution.

I submitted trouble claim to VerticalScope and they concluded problem was Paypal.
I submitted trouble claim to Paypal and tech this morning (on live phone) said it's a Vertical Scope Paypal connection issue, as payment was cleared back to VerticalScope.
Resubmitted to Vertical Scope support this morning with latest findings.

In the meantime, no PM's, etc. as my subscription has now expired.
I wondered why you never replied to my PM - lol
ECIN is offline  
The Following User Says Thank You to ECIN For This Useful Post:
spocksdad (01-08-2018)
Advertisement
 
post #4 of 12 (permalink) Old 01-08-2018, 01:56 PM Thread Starter
Dobes Dobles +1
 
spocksdad's Avatar
 
Join Date: Jul 2010
Posts: 2,460
Location: San Antonio, Texas
Dogs Name: Sunking's Spock- Dobe/ Eva -HADR Rescue Dobe/ Lanah- Mini Mutt/ RIP-Lillah- ChiTerrierX
Titles: Spock CGC, PP Therapy Dog, Eva PP Therapy Dog
Dogs Age: 9/9/5
Gallery Pics: 0
Visit spocksdad's Gallery
Thanks: 11,802
Thanked 9,978 Times in 2,248 Posts
                     
Click here to find out how spocksdad became a supporter
Ken- Just cleared out my old PM Inbox and Send box messages to below 50 for the Free membership. Please try sending again.


Ten Doberman Rules
Poke Everything.
It's New? Bark At It.
Moves? Chase It.
Doesn't Move? Smell It.
Liquid? Spill and Dribble It.
Treat or Food? Wolf It Down.
Not Food? Chew It Slowly, Be Quiet & Hide From Human.
A Toy? Shred & Destroy It.
Stuffed? De-Stuff It.
Bites You Back? Wrestle It!
spocksdad is offline  
post #5 of 12 (permalink) Old 01-08-2018, 02:08 PM
Alpha
 
ECIN's Avatar
 
Join Date: Jul 2017
Posts: 5,350
Location: Indiana
Dogs Name: Kadin aka Mr. Business & Ali
Titles: Blue Ribbon's Every Day
Dogs Age: 2 & 9
Gallery Pics: 339
Visit ECIN's Gallery
Thanks: 13,621
Thanked 16,968 Times in 5,012 Posts
Images: 339
                     
Click here to find out how ECIN became a supporter
I don't remember what I sent you now - that was this morning when I sent it you yeah - Oh yeah - I think I remember now - lol
ECIN is offline  
The Following User Says Thank You to ECIN For This Useful Post:
spocksdad (01-08-2018)
post #6 of 12 (permalink) Old 01-08-2018, 02:20 PM
Super Moderator
 
greenkouki's Avatar
 
Join Date: Sep 2005
Posts: 14,927
Location: SC

Gallery Pics: 77
Visit greenkouki's Gallery
Thanks: 19,775
Thanked 30,707 Times in 9,901 Posts
Images: 77
                     
Click here to find out how greenkouki became a supporter
Do you see in the paypal statement that payment was withdrawn?

Hopefully @doberadmin will see this and fix you up. I wish I could be more help.
greenkouki is online now  
The Following User Says Thank You to greenkouki For This Useful Post:
spocksdad (01-08-2018)
post #7 of 12 (permalink) Old 01-08-2018, 02:23 PM
Alpha
 
ECIN's Avatar
 
Join Date: Jul 2017
Posts: 5,350
Location: Indiana
Dogs Name: Kadin aka Mr. Business & Ali
Titles: Blue Ribbon's Every Day
Dogs Age: 2 & 9
Gallery Pics: 339
Visit ECIN's Gallery
Thanks: 13,621
Thanked 16,968 Times in 5,012 Posts
Images: 339
                     
Click here to find out how ECIN became a supporter
Hey Greenie - I must have missed that you can subscribe on here - So what is it ? OR - where can I find it at on here

Thanks

...Ken
ECIN is offline  
The Following User Says Thank You to ECIN For This Useful Post:
spocksdad (01-08-2018)
post #8 of 12 (permalink) Old 01-08-2018, 04:54 PM
Super Moderator
 
greenkouki's Avatar
 
Join Date: Sep 2005
Posts: 14,927
Location: SC

Gallery Pics: 77
Visit greenkouki's Gallery
Thanks: 19,775
Thanked 30,707 Times in 9,901 Posts
Images: 77
                     
Click here to find out how greenkouki became a supporter
The paid subscription to DT will automatically renew year to year and will annually withdraw from your paypal account. If your account doesn't have a card or bank account associated with it this may be part of the problem. Hopefully the admin will chime in.
greenkouki is online now  
The Following User Says Thank You to greenkouki For This Useful Post:
spocksdad (01-08-2018)
post #9 of 12 (permalink) Old 01-08-2018, 07:04 PM Thread Starter
Dobes Dobles +1
 
spocksdad's Avatar
 
Join Date: Jul 2010
Posts: 2,460
Location: San Antonio, Texas
Dogs Name: Sunking's Spock- Dobe/ Eva -HADR Rescue Dobe/ Lanah- Mini Mutt/ RIP-Lillah- ChiTerrierX
Titles: Spock CGC, PP Therapy Dog, Eva PP Therapy Dog
Dogs Age: 9/9/5
Gallery Pics: 0
Visit spocksdad's Gallery
Thanks: 11,802
Thanked 9,978 Times in 2,248 Posts
                     
Click here to find out how spocksdad became a supporter
Quote:
Originally Posted by greenkouki View Post
Do you see in the paypal statement that payment was withdrawn?

Hopefully @doberadmin will see this and fix you up. I wish I could be more help.
GK- No, nothing on PP statement. I get an error prompt as soon as I hit the Agree and Pay button from the Paypal webpage. Transaction is never completed. Paypal tech said payment is cleared but connection back to VerticalScope paypal account returns an instant error.


Ten Doberman Rules
Poke Everything.
It's New? Bark At It.
Moves? Chase It.
Doesn't Move? Smell It.
Liquid? Spill and Dribble It.
Treat or Food? Wolf It Down.
Not Food? Chew It Slowly, Be Quiet & Hide From Human.
A Toy? Shred & Destroy It.
Stuffed? De-Stuff It.
Bites You Back? Wrestle It!
spocksdad is offline  
post #10 of 12 (permalink) Old 01-08-2018, 08:31 PM
Big Lil pup
 
4x4bike ped's Avatar
 
Join Date: Mar 2015
Posts: 5,753
Location: Portland, OR
Dogs Name: Foxfire's The Real McCoy (McCoy)
Titles: Pet of the Year
Dogs Age: DOB 9/12/14
Gallery Pics: 9
Visit 4x4bike ped's Gallery
Thanks: 14,878
Thanked 13,504 Times in 4,689 Posts
Images: 9
                     
Hey Sarek...

I used to be a gold member. Then a while back, for some reason I was being double billed. When I tried to figure it out with VerticleScope, they were no help. So.... I simply bagged it and went to a free membership.

John (STJ!)
Portland OR
burkehinman likes this.
4x4bike ped is offline  
post #11 of 12 (permalink) Old 01-09-2018, 10:46 AM
Administrator
 
doberadmin's Avatar
 
Join Date: Sep 2009
Posts: 5,274
Location: Toronto, Canada
Dogs Name: Tell us your dogs name

Gallery Pics: 6
Visit doberadmin's Gallery
Thanks: 223
Thanked 2,814 Times in 992 Posts
Images: 6
                     
@spocksdad as greenkouki the payment should automatically renew. Did your details change? Is it giving you an error of any kind?

Niall

~ Smile lovingly supplied by the founder of the N.O.M.

doberadmin is offline  
post #12 of 12 (permalink) Old 01-09-2018, 01:11 PM Thread Starter
Dobes Dobles +1
 
spocksdad's Avatar
 
Join Date: Jul 2010
Posts: 2,460
Location: San Antonio, Texas
Dogs Name: Sunking's Spock- Dobe/ Eva -HADR Rescue Dobe/ Lanah- Mini Mutt/ RIP-Lillah- ChiTerrierX
Titles: Spock CGC, PP Therapy Dog, Eva PP Therapy Dog
Dogs Age: 9/9/5
Gallery Pics: 0
Visit spocksdad's Gallery
Thanks: 11,802
Thanked 9,978 Times in 2,248 Posts
                     
Click here to find out how spocksdad became a supporter
I'll send you PM.


Ten Doberman Rules
Poke Everything.
It's New? Bark At It.
Moves? Chase It.
Doesn't Move? Smell It.
Liquid? Spill and Dribble It.
Treat or Food? Wolf It Down.
Not Food? Chew It Slowly, Be Quiet & Hide From Human.
A Toy? Shred & Destroy It.
Stuffed? De-Stuff It.
Bites You Back? Wrestle It!
spocksdad is offline  
Advertisement
 
Closed Thread

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Doberman Forum : Doberman Breed Dog Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome