I am interested in an update on your experience to understand if it changed and if this breeder took any action. Considering buying a pup from them but am alarmed by this so looking to see if the experience progressed?
Here's the thing....lots and lots of breeders have cute puppies. And most puppies looks healthy and normal. It's hard to do research, to contact the reputable breeders, to be patient and to wait. It can be hard to understand why you should pay more, to buy from the types of breeders we recommend.
All I can do is share my own experience with you and tell you why I think you deserve a puppy from a good breeder. My first Doberman was from the type of breeder we warn people to stay away from. She had a good "sales" pitch. She said all the right things, and I just didn't know enough to understand the difference, nor did I even think to google the breeder name or do research. Plus, I paid almost as much for a puppy as I would have from a great breeder!
So I get my puppy (and really, there was no screening to make sure I was the right kind of home, or that the puppy's personality was matched to me...so many red flags, in hindsight)...and, immediately, I knew. But she was mine, and we did our best. But her temperament was NOT correct. She was shy and anxious and over time it just got worse. Genetics are powerful. I should have had a dog I could take anywhere, and be confident with. A dog that was safe with our friends, and kids, and that I could do all the things I wanted to do with. Instead, after six heartbreaking years of training, and working with a veterinary behaviorist, and doing everything in our power...we had to euthanize her. Because she was never happy or comfortable in her own skin. And she wasn't safe. And did that breeder ever take responsibility? No. Did she produce other dogs with temperament issues? Absolutely. Because I learned how to research, and I learned a LOT.
No one should have to roll the dice like that. You don't deserve to leave it up to chance. You deserve a great dog. You deserve a breeder that will be there for you; someone you can call in the middle of the night when you're in the ER with your puppy because they have diarrhea and you're worried. Someone you can call and say "is this normal?" Someone who will walk you through ear posting. Someone who will email you regularly and say "this is the update on your pup's grandparents' health."
That's why I buy from the breeders I buy from. I want to stack the deck in my favor. No one can guarantee a living creature will be healthy. They can't guarantee Mother Nature won't throw a wrench in things and produce a little shyness. But when you work with a great breeder, the odds are heavily in your favor. And if something DOES go wrong, they have your back.