Join Date: Oct 2011
Dogs Name: Toby the Dobe, Russell the Andalucian Terrier, Reina the Pointador. Sasha & Jack at the Bridge
Titles: Yep, loads, but none printable. lol
Dogs Age: 7th Nov 2010 -
Gallery Pics: 24 Visit Toby'shuman's Gallery
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Here in Spain it is a requirement by law your dog has a microchip. We pay an up front fee for it (around 40 euros) and that is that.
If your contract, (your documents for the microchip) does not state an annual fee and you have received no letter saying due to this or that they are going to start charging, do you agree, then by UK law they cannot legally require you to pay any such fee. Of course you are in the USA but your laws seem pretty switched on relating to such so I would imagine you are likely to find it is the same where you live.
Whether or not you wish to remain with such a company is up to you, seeing as they are obviously derelict in their duty of care regards giving you all the perinent information at the time of inception of your contract with them. (personally I would drop them like a hot potato burning my hand)
I guess if you are constantly changing your details etc then the company may have included a clause within the contract in which they can start to charge you a fee for administration. But as I personally haven't seen your contract with them or indeed had to do this here I haven't come across this problem so I truly cannot say if this may be the case with your dogs microchip company.
Here we are able to register more than one phone number on our account so my son is listed as am I followed by our house telephone number, is this not available to you in your country, if not then this seems rather gash (IMHO) and not a very good service at all.
Limiting how many times you can change your details (if I understood what you said has happened correctly) is nonsensical, they either have an up to date record of the animals on their books or they don't. Perhaps the fee they are asking for is to encourage you to not change the details at the drop of a hat, ie, I am going to Alaska for x amount of time and so will not be contactable so here is my Aunts number and then x amount of time down the road you come back and want to change it back etc, etc so maybe you could look into putting additional numbers on your account as well as an additional address.
Regards the employee saying that your changing your details prior is not true, I assume you have some sort of record of the changes, ie, you wrote to them, they sent you a new set of paperwork back with the updated details there for all to see in black and white. If not, then unfortunately as obnoxious as this young man may have been you cannot take this argument further, other than to complain over the way he spoke to you.
I believe you were correct in not giving out your dogs microchip number, he has no right to such information and for the life of me I cannot think why he thought he did or why he would ask for it.
Here if you wish you can as long as you are the registered pet/microchip owner remove a microchip from say a company you no longer wish to deal with at any time.
If you choose to replace it using a different companies microchip then this is perfectly acceptable, the only proviso this country has regards doing so is you inform the original microchip company you have had their chip removed so they can cancel the account etc.
I cannot imagine your countries laws would be different. After all it is your dog/pet.
Last edited by Toby'shuman; 12-04-2012 at 04:34 AM.