Join Date: Jan 2016
Dogs Name: Jax
Dogs Age: 1 year
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Experiences with TeeCoon company?
I had seen their products (leggings, specifically) on my FaceBook feed for a while, but once I saw the "Doberman Love" leggings, I decided it was a "must have" item for me. I ordered them on Feb. 26, and received an email saying that I would receive a tracking number within 10-15 days, and my order would arrive within 3-4 weeks. I never received a tracking number and got concerned at about the 3-week mark. I emailed, received apologies, etc., explanation of miscommunication with "manufacturer", blah, blah (as well as the obligatory "thanks for your patience and understanding." I was told they were "on it" and I would receive the tracking number "soon." That email never arrived.
Long story short, (HA!), after numerous emails back and forth, I cancelled my order and was told that within 24-48 hours I would receive confirmation of cancellation (and therefore money being reimbursed to my card.) That was 8 days ago. I have since sent two emails asking for answers or a phone number to call. I haven't received a response, and the money is not back on my card.
Has anyone successfully ordered from this company? I have a long strand of emails of poor communication and unfulfilled guarantees, but no leggings and no refund. I just wanted to warn anyone who is thinking of purchasing, but I am also curious if anyone here has had a good experience...
I'm really bummed because those leggings were precious...I figured I might become addicted to their products, so perhaps it is a blessing in disguise...?? At this point, we are about to enter the months where leggings would be most uncomfortable (100 + temps), so I suppose it's a non-issue...except that I am out $50+ for something that I don't have in my possession!